Yes, only upon request and review we are able to provide our photometric data to assist designers in their DIALux or Relux simulations.

Yes, we assist our clients with lux level calculations to ensure designs meet Singapore's specific lighting standards.

Most LWKS fixtures support multiple dimming protocols; please specify your control system information during the design phase.

Yes, that might involves an minimum order quantity (MOQ) in order to customize a specific beam angle.

You may reach out to us on your specific requirements, and we can assist you accordingly.

Yes, in the production process we ensure batch consistency in LED binning to maintain a uniform CCT (e.g., 3000K) across your project.

Most LWKS fixtures will be able to integrate with locally approved emergency battery packs. But do speak with us on this matter as fire safety regulation might differ from time to time.

The process begins with a technical review of your sketches or CAD files to determine structural feasibility.

Yes, we utilize high-resolution 3D production to create physical prototypes for architects to verify scale and light distribution.

We use 3D printing for specialized components, housings, and mounts; internal electronics still uses industrial-standard LED engines.

Yes, our fabrication team specializes in engineering bespoke mounting solutions for complex architectural interfaces.

We offer professional powder coating, anodizing, and raw technical resin finishes in a variety of textures.

Yes, we can transition from a single 3D-printed prototype to small-batch or large-scale manufacturing.

Intellectual property terms are defined per project; typically, LWKS retains manufacturing rights unless otherwise negotiated.

Our advanced manufacturing processes allow for high-precision tolerances within +/- 0.1 mm.

Yes, custom fabrications can be engineered with specialized seals and gaskets to meet IP65 standards.

Yes, we provide tiered pricing structures based on the volume and scope of the project.

We support both single-unit custom designs and high-volume commercial supply; MOQs are product-specific.

Yes, we offer site visits in Singapore to assist contractors with specification and installation queries.

Yes, documentation for project or product compliance can be provided upon request.

Orders are batch-coded and labeled according to your lighting schedule to simplify on-site receiving.

Yes, we can coordinate deliveries according to your construction milestones.

Yes, we facilitate international shipping for global projects. Do speak with us to know more.

Large-scale projects are assigned a technical lead to ensure consistency from spec to supply.

Orders can be placed directly via the website or through a formal quotation for project-based work.

We accept all major credit cards, PayNow (Singapore), and bank transfers for commercial invoices.

Credit terms are available for long-term partners following a successful credit application.

Modifications are possible within 24 hours, provided the order has not entered the production or fabrication phase.

Please do reach out to us immediately quoting your order information for us to assist from there.

You will receive automated email updates and can able to track the status through your LWKS client portal.

Yes, we generate detailed PDF quotes valid for 30 days for committee review.

All prices are transparently calculated at checkout; for commercial quotes, GST is listed as a separate line item.

Custom orders cannot be canceled once fabrication has commenced due to the specialized nature of the build.

Yes, we use industry-standard SSL encryption and secure payment gateways to protect all transactions.

Yes, a digital tax invoice is automatically generated and sent to your registered email address.

We offer flat-rate local delivery, with complimentary shipping available for orders exceeding a specific threshold.

While we are specialists in supply, we can recommend certified partner electricians for installation in Singapore.

Please inspect all items upon arrival and report any damage within 48 hours for a replacement claim.

Yes, please contact us to make arrangements for self-collection. We will provide you with the collection date/time as well as the collection address.

We provide estimated delivery windows; however, custom fabrication timelines may vary slightly based on production complexity.

Yes, we can coordinate with your site representative for direct-to-site delivery during specific time slots.

Redelivery fees may apply; we recommend scheduling a window where a site representative is available.

Standard, non-customized items can be returned within 14 days, provided they are in original, uninstalled condition.

No, items built to specific project specifications or custom finishes are non-refundable.

A standard 15% restocking fee applies to all returned commercial orders to cover inspection and repackaging.

Once the items are inspected, refunds are typically processed back to the original payment method within 7–10 business days.

Yes, provided the item is uninstalled and in its original packaging; shipping costs for exchanges are the responsibility of the customer.

Items must be in "as-new" condition, with no wire cutting, mounting marks, or damage to the internal electronics.

The customer is responsible for return shipping costs unless the item is verified as defective.

No, for safety and technical reasons, we cannot accept returns for luminaires that have been wired or mounted.

Please contact us through the client portal with your order number to receive a Return Authorization.

We will provide replacement for the correct item and we will bear the return shipping cost.

Every product will have its warranty details mentioned in the product information page.

For project specific products, warranties might be extended up till 5-years on our review.

The warranty covers manufacturing defects, and structural integrity under normal operating conditions.

Submit a claim via our contact form with photos of the issue and your original proof of purchase.

LWKS warranty covers the replacement of the hardware only; labor costs for site removal or re-installation are not included.

Yes, drivers supplied by LWKS are fully covered for the duration of the fixture's warranty period.

Yes, we maintain a stock of compatible drivers and components to support the longevity of our products.

Unauthorized modifications, incorrect wiring, use of non-specified drivers, or exposure to environments exceeding the IP rating will void the warranty.

For commercial partners, we may provide advance replacements to minimize project downtime.

Do speak with us to understand more.

Yes, the warranty is tied to the product's serial number/purchase record and remains valid for the duration.

We ship replacement parts globally; however, local customs and taxes for the replacement part are the responsibility of the receiver.